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We completely understand—every concern is personal, and you may have experienced disappointment with online purchases in the past.

At Higher, customer satisfaction is our top priority. If you're not 100% happy with your purchase, simply reach out to us, and we'll work swiftly to find the best solution for you.

Higher is an online store. Since we’ve just launched our branch in the country, we currently don’t have a physical location where you can try on our products.

We understand that ordering shoes without trying them on can be daunting, which is why we offer a free first exchange on every order. You can also check out thousands of reviews on our website and Instagram for customer feedback.

We’re working hard to open a physical store later this year—stay tuned!

At Higher, we process all orders within 3 business days, excluding holidays. After your order is shipped, delivery typically takes 4 to 10 business days, depending on your location. Shipping times may vary depending on the chosen shipping method and destination country.

You’ll receive a tracking number via email once your order is shipped, and you can track its progress. For more details on shipping times and methods, please refer to our full Shipping Policy.

If the size isn’t a perfect fit, we’ve got you covered! We proudly offer a free first exchange, so just reach out to us, and we’ll guide you through the process of getting the right size.

Our height-increasing shoes are designed to be stylish and discreet, so no one will notice the difference. The additional height is built into the shoe in a way that looks natural, allowing you to gain height without it being obvious. You'll enjoy a confident, comfortable boost without drawing attention.