We completely understand—every concern is personal, and you may have experienced disappointment with online purchases in the past.

At Higher, customer satisfaction is our top priority. If you're not 100% happy with your purchase, simply reach out to us, and we'll work swiftly to find the best solution for you.

At Higher, we process all orders within 3 business days, excluding holidays. After your order is shipped, delivery typically takes 4 to 10 business days, depending on your location. Shipping times may vary depending on the chosen shipping method and destination country.

You’ll receive a tracking number via email once your order is shipped, and you can track its progress. For more details on shipping times and methods, please refer to our full Shipping Policy.

Higher is an online store. Since we’ve just launched our branch in the country, we currently don’t have a physical location where you can try on our products.

We understand that ordering shoes without trying them on can be daunting, which is why we offer a free first exchange on every order. You can also check out thousands of reviews on our website and Instagram for customer feedback.

We’re working hard to open a physical store later this year—stay tuned!

Our height-increasing shoes are designed to be stylish and discreet, so no one will notice the difference. The additional height is built into the shoe in a way that looks natural, allowing you to gain height without it being obvious. You'll enjoy a confident, comfortable boost without drawing attention.

If the size isn’t a perfect fit, we’ve got you covered! We proudly offer a free first exchange, so just reach out to us, and we’ll guide you through the process of getting the right size.

You can pay securely using all major credit cards, as well as Apple Pay, Google Pay and PayPal.

We use the latest encryption technology to ensure your payment information is protected at all times, providing a safe and hassle-free shopping experience.

You’ll receive your tracking details as soon as your order is fulfilled.

Orders are processed within 24-48 hours (Monday-Friday).

If you’ve received previous emails from us, the issue likely isn’t with your email. Please contact us for assistance.

If you haven’t received any emails, please reach out to ensure your details are correct.

If you ordered the wrong size or design, please contact us.

Once your order has been processed by our shipping team, we won’t be able to make changes. Make sure to reach out as soon as possible to increase the chances of updating your order.

Higher shoes are made from premium materials, including durable leather, soft suede, and high-quality synthetic fabrics chosen for their comfort and longevity.

For specific details on each model, check out the product descriptions on our website.

Higher shoes are vegan-friendly, except for certain designs in our formal collection.

Our dress shoes currently do not have vegan options, as we prioritize premium craftsmanship and durable materials that maintain both style and comfort. However, we are actively researching high-quality, sustainable vegan alternatives and aim to expand our selection in the future.